James' World 2

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A toxic work culture is the biggest reason why people quit, and it’s 10 times even more important than pay, according to research published in the MIT Sloan Management Review. But what exactly does a toxic workplace actually look like?

Researchers analyzed 1.4 million Glassdoor reviews from nearly 600 major U.S. companies and found employees describe toxic workplaces in five main ways: non-inclusive, disrespectful, unethical, cutthroat, and abusive.

“Employees can have hundreds of different criticisms about their organization that they discuss on Glassdoor,” from IT problems to clueless management, says Charlie Sull, a researcher on the analysis. “Most won’t have a powerful emotive effect on their assessment of the organization, but we’re looking at a small sample of topics that do have a large effect on a company’s Glassdoor rating.” Those same factors can cost companies billions of dollars in employees quitting.

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A few years ago at a company picnic, I joined a handful of colleagues helping to haul boxes of sandwiches and soft drinks through the park. All of us had signed up for this manual labor a few days prior, back at the office. And all of us, it turned out, were women.

The gender imbalance of the picnic crew felt representative of a larger dynamic that I’d seen play out throughout my career. When a request for volunteers went out, women often seemed to be the ones who shuffled their schedules accordingly.

Out of sheer curiosity, I asked a couple of male co-workers why they hadn’t helped carry items for the picnic or responded to some other recent calls for volunteers. None of them had anything against the idea of helping in theory, they said. They’d just thought, I’m too busy.

I’m too busy. It’s a seemingly innocuous thought that can wind up having major consequences for equality in the workplace, as a report from the nonprofit Center for Talent Innovation shows.

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The good news is that a lot of white men support DEI efforts.  Photo by Reuters/Andrew Winning

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It can be such a deer-in-headlights, panic-inducing moment. You’ve spent weeks scrolling through job listings, (ruling out most of them), selecting a few that fit your background and career path, tailored and tweaked your cover letter ten times, and finally gotten a bite from a hiring manager at a company you’d love to work for. Not five minutes into the nebulously-named “introductory conversation” (which is really just a screening call) they nail you to the wall with, “And what are your salary requirements?”

It’s a tricky spot—we must find a diplomatic reply that keeps us in the running without shooting ourselves in the foot with a low number. As a job seeker, it pays to be prepared with a savvy answer that keeps you in contention for the position while still securing the highest number possible.

How to research what a position pays

First, as annoying and backwards as it is, you must research the market and salary ranges for your position. Companies want to see that you’ve done your homework, and you’re generally aware of what the position will pay. As the HR consulting firm Robert Half recommends: “Check out reputable sources, such as the U.S. Bureau of Labor Statistics for federal data on wages in your industry. Also, review the 2022 Salary Guide From Robert Half to get the average national salary for the position you’re seeking.”

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Job interviews are a two-way process — you’re interviewing your potential boss and employer as much as they’re interviewing you. After all, you don’t just want any job — you want the right job. According to a CareerBuilder survey, two-thirds of workers say they’ve accepted a job only to realize it was not a good fit, with half of them quitting in the first six months. There are several reasons this could happen, including feeling like you’ve been sold a false bill of goods or a realizing that the culture is not consistent with your values or even toxic.

The saying “caveat emptor” — buyer beware — applies when interviewing for a job. This isn’t to suggest that you should go into the interview process overly skeptical or suspicious, but rather to encourage you to be attuned to potential red flags in the interview process that warrant your attention, as they can indicate larger issues with your potential boss, team, or the organization as a whole.

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Not long ago, I explained why Google greatly prefers applicants whose resumes use the X-Y-Z formula to describe their experiences — and why job seekers who don’t use that formula greatly diminish their chances of getting an offer.

However, it’s clear that there’s an even more fundamental problem before we even get to the formula. It also makes it much harder for top companies to identify great candidates from among the millions (literally, millions) who apply.

Writing for Business Insider, Rachel Premack interviewed Amazon’s recruiting manager for university programs, Celeste Joy Diaz, about what she thinks is the single biggest mistake that Amazon applicants make.

It turns out Diaz agrees with the top Google recruiters, along with many others at top companies. It all comes down to a basic misconception about what a resume is supposed to do, and therefore what successful applicants choose to include.

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Photo by zhazhin_sergey/Getty Images

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