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The “language police” have a point: words matter. There are plenty of verbal habits or throwaway phrases that can undermine our credibility and ability to communicate.
Conversely, there are also words that throw open the doors to better communication. Few people know this better than Alexandra Carter, negotiation trainer for the United Nations and director of the Mediation Clinic at Columbia University Law School, and author of Ask for More: 10 Questions to Negotiate Anything. Carter started using the phrase “tell me” when she was trained as a mediator in the early 2000s, and she was astonished at the information it revealed.
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