.
Anthony, an older man from California, told ABC7 Los Angeles last October that he had been scammed out of $25,000 by means of a voice generated by artificial intelligence. Anthony, who declined to give his last name, got a call from his son, as he believed, who told him that he’d gotten into a car accident and hit a pregnant woman who was hospitalized. Soon after Anthony hung up, another person called claiming to be his son’s lawyer. This caller said that $9,200 was needed immediately for bail or else Anthony’s son would be jailed for a month and a half.
AI has brought to a boil a problem that has been simmering for several decades. Older adults report financial exploitation to be the most frequent form of abuse they experience, with estimated annual losses as high as $28 billion in the U.S. alone. As the fastest-growing and wealthiest segment of the population, currently controlling 65 percent of the U.S.’s total wealth and $13 trillion in home equity wealth, older adults are increasingly likely to be targeted by scammers. Their vulnerability to scams stems from the many and diverse challenges of aging. These include declines in cognition, alterations in life circumstances (such as the death of a spouse), and difficulty keeping up with the constantly changing technological landscape.
Scammers use sophisticated tactics that prey on the vulnerabilities of older adults, inciting panic and inducing isolation so that individuals make decisions alone and quickly. Anthony, for instance, rushed to the bank and withdrew the money demanded and gave it to someone who came to his home. Then he received another phone call from a person posturing as a second lawyer. The accident victim had passed away, the caller said, which meant Anthony’s son’s predicament had worsened, and the amount needed for bail had gone up—$15,800 was now required. Shaken, Anthony paid again. It was only after this second payment that his daughter suggested to him that he might have been scammed.
No matter the amount of money lost, being scammed can damage mental and physical health, erode self-confidence, and diminish one’s quality of life. It can even contribute to premature death, as found by Jason Burnett of the McGovern Medical School at the University of Texas Health Science Center at Houston and colleagues. Fortunately, however, many people are able to detect a scam and walk away. How do they do that, and can their methods be used by others?
We decided to find answers to these questions. In 2016, we began conducting town hall meetings, self-report surveys, focus group discussions and in-depth individual interviews with nearly 300 residents of a large retirement community in Florida about their experiences with financial exploitation. Most everyone we talked to said that they had moved to the retirement community because they believed that they would not have to worry about crime—they would be living behind security gates, and all their neighbors would be older people.
In fact, however, they were being targeted by scammers more often since they had moved to the retirement community, which provided a concentration of wealthy and vulnerable adults. Almost immediately after moving into their new homes, many received phone calls, e-mails, and knocks on the door offering fraudulent services for home and auto repair, prizes and sweepstakes, and financial planning. They quickly had to learn to be vigilant.
Their main strategies to avoid being scammed: maintaining a skeptical mindset and keeping well informed about fraud and the diverse tactics used by scammers, e
specially during stressful times when they were consumed with other factors, such as a serious illness. “I keep up to date about fraud or scams,” Richard, then age 64, told us in an interview during our research. “I read all articles on scams. You really have to educate yourself.” (We changed the names of those we interviewed for privacy.) Protection against scams comes from continual education that helps older people develop and sustain their skepticism while also increasing their confidence in their ability to make smart, informed decisions.
Scams Old And New
AI has introduced novel ways for fraudsters to trick older adults through replicated or altered voices, videos, photographs and documents. Recent and novel scams that affect older adults include calls, texts, or e-mails that come as urgent messages from someone pretending to be a government official or law enforcement officer, requiring payment for what they claim is missed jury duty, unpaid highway tolls, or parking and traffic tickets. Failure to send money immediately, individuals are told, will result in their arrest or deportation.
At the same time, some long-standing scams continue to occur—but more frequently and with greater sophistication, making them more difficult to avoid. Lottery and sweepstakes scams remain common. Offenders, typically impersonating well-known celebrities or organizations, contact a person out of the blue and tell them that they have won a prize. To claim winnings, the scammers stress, individuals must send the money right away—sometimes thousands of dollars—to cover “taxes,” “shipping,” or “processing fees.” Even though no prize will ever arrive, scammers continue to contact their victims to convince them that more money must be sent.
Many variations on this theme exist. For example, the FBI first began receiving reports of the “grandparent scam” in 2008. This kind of fraud, resembling that experienced by Anthony, exploits a person’s emotions, inciting fear and anxiety, by impersonating a grandchild or other family member in distress. Offenders often demand that money be provided quickly and through gift cards or wire transfers, which don’t require identification to collect. Sometimes scammers have even sent couriers to their targets’ homes to collect money.
These scams have been around for decades, but persist as significant threats to older adults. They regularly top lists provided by law enforcement and advocacy groups of the most common scams targeting older adults. (The lists also often include government impersonation, tech suppor,t and financial services scams.) Not least, older adults are also increasingly targeted for scams involving medical procedures, insurance, auto and home repair, and sales.
Ralph, a highly decorated war veteran from Florida, and his wife received a phone call selling unlimited cruise vacations for one year from a seemingly reputable company. After paying $2,000 from their limited fixed income and savings, the couple never received confirmation of their purchase or information about how to redeem their vacations. Months passed, and Ralph, then age 90, sought help from the police. Eventually, a law enforcement official met with Ralph to tell him the case had to be closed without a resolution. As tears ran down his face, Ralph told the official, “It’s not about the money. I just feel so stupid.” This sense of helplessness, embarrassment, and utter misery is what so many scam victims report feeling.
Older adults can also be scammed by romantic partners, friends or family members. Tragically, nearly 50 percent of scams involve the people who are closest to older adults; these cases seldom get reported to law enforcement. Another common tactic: offenders scan obituary columns in local newspapers to befriend a widow or widower at a time when they are vulnerable. John, then age 67, told us that someone from local funeral homes “reminds women to never put an obituary [in the newspaper] because you are a target, and the minute that that goes in there, some crook is reading that to see if they can make a connection with you—‘Oh, your late husband was an Air Force pilot; I was a pilot, too’—and they use that to eventually get at their money.”
Why do people fall for these types of scams? The people with whom we talked reported that at the time of victimization—and regardless of whether the scam was routine or new—their judgement became so clouded that they lost their ability to be skeptical. They made spur-of-the moment decisions that were uncharacteristic of those they would have made in preceding months or years. Certain factors compound this problem.
Research suggests that older adults struggle more to anticipate financial losses, have higher levels of trust for strangers, and have a lower ability to detect deceptions compared with younger adults. These differences, both cognitive and psychological, may reflect age-related changes to the brain. Older adults also face an increasing frequency of setbacks to their physical and emotional health, which can reduce their self-confidence and hinder their skepticism. “I was in the hospital, depressed, and couldn’t hear that well anymore. When a [financial] planner called, I just wasn’t in the right place,” Anne, then age 78, said to us. “I should have known better. I did know better, but … I was just so depressed.” Peter Lichtenberg, a researcher at Wayne State University, and colleagues reported in 2016 that symptoms of depression were associated with an increased risk of fraud among older adults.
Social isolation also constitutes a significant factor. The loss of loved ones that comes with aging can shrink social networks and add to people’s vulnerability. “I have nobody. I don’t have anybody,” Harold, then age 75, told us. “My brother passed away. My sister is lingering in a nursing home…, and that’s it…. Losing support systems is terrifying, especially for us older folks.” In 2018, Marti DeLiemaof the University of Minnesota observed that the lack of a trustworthy network of friends or family best distinguished the older adults who had been defrauded from those who had not.
.
.
.
.