You can hear the yelling across the whole store. You are the owner of this small business & your presence has been requested to help deal with a seriously irate customer. You can already tell what you are about to deal with cause you can hear it. As you round the corner, you see one of your newer employees being demolished by one of your best customers. The employee is doing as he was trained & is letting the customer vent, however, you can tell from the stance of your employee & the repeated clenching & release of his fists that he is close to the edge. As you arrive the customer assumes you will take his side & stands shoulder to shoulder with you to await the discipline he has been hoping to witness. The employee & the customer both look at you & silently await your judgement.
What…
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James' World 2 
Jan 15, 2015 @ 13:11:41
Thank you for the ReBlog. I’m sure many in leadership positions have found themselves in a situation like this. While the advice I offered might not be the absolute formula for keeping a customer, I’m sure others can add their own strategies to come up with a guidline.
I’m glad you found it helpful & great luck to all here on your journeys
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Jan 16, 2015 @ 00:22:51
You are very welcome, someone must start dialogue on certain subjects because most people are more willing to critique than innovate, which is not you case.
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