The way in which a leader responds to a difficult situation can sway their reputation in one of a few ways. Whether you have an upset customer, a work crisis, or a work conflict, the way you respond to the situation is crucial. Let’s review and prepare for How to Respond to Difficult Situations:
A Leader’s Role in Responding
As difficult as it may be sometimes, you don’t have the option to simply walk away from most situations. A response will be demanded because of the role you play in decision making. Your role in responding is to simply help find a solution, not always dictate the solution. Exploring multiple avenues and involving other resources will help you make the right response. At the end of your day, you need to respond, make a decision, and I always recommend following up with your response.
How a Leader Should Respond
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