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Lisa Barlow, whose name I have changed to protect her privacy, is at her kitchen table in Washington DC when she realizes that each Sunday, fifteen passenger trains depart for New Haven, CT. She’s a successful copy editor and has a meeting in New Haven early Monday morning. She has no plans Sunday, so doesn’t care when she arrives or how long it takes. She travels coach so has thirty tickets to choose from fifteen departures each with two price options.
Should she choose the more-expensive flexible ticket over the locked-in value ticket? Does she want to leave earlier or later? Brunch in DC or lunch in New Haven? She can’t decide.
She scrolls the screen up and down, up and down, faster and faster. Her eyes dart about the webpage. She feels a rising tension in her chest. Her breathing shortens. Her thoughts race in and out of her mind like the breath in her lungs. She touches her face and notices the telltale sign: it’s numb. She reaches into her pocket, where she safeguards a small pill for moments like these. A pharmacologic reset button.
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